Final Touch Carpet Cleaning

Frequently Asked Questions

• Frequently Asked Questions

  How long will it take to clean my carpet?
  On average, it will take approximately 15-20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how dirty the carpet is and any necessary spot removal treatments.
  
  Won’t water ruin my carpet?
  Modern carpet technology is basically water resistant, and approximately 95% of the limited amount of water used in our cleaning process is removed by an industrial-strength vacuum.
  
  How long will it take for my carpet to dry?
  Drying time depends on humidity levels, air flow to the room(s) cleaned and the type of carpet. In general, turning on your air conditioning or heating system (depending on the time of year and your location) will help speed the process. While it typically takes between 2 and 24 hours for the carpet to dry, you can walk on it as soon as we are finished (just remember to remove street shoes first to avoid re-soiling).
  
  I’ve heard that cleaning my carpet makes it soil faster. Is this true?
  The modern cleaning methods that are being used rinse virtually all cleaning agents out of the carpet so it will not attract dirt. This problem results from soap or oily powder particles being left in the carpet, which attract dirt. Companies that use soap to clean your carpet without completely rinsing it and companies which employ dry-cleaning methods are the most likely to cause this problem.
  
  Will the cleaning agents used harm my children or pets?
  Our basic cleaning solution is very similar to laundry detergent. While it is both family- and environmentally-friendly, it is always a good idea to limit contact between the recently cleaned carpet and your children or pets.
  
  Do I need to move my furniture before the crew arrives?
  Our crews are professionally trained to move your furniture, and return it to its rightful place when cleaning is completed. We will move most furniture that can be safely moved by a two man crew. However, there are several items we will not move, such as: pianos, electronics, china cabinets, waterbeds, king size beds, dressers with mirrors, pool tables, etc. We do suggest you remove items off of your furniture like plants, lamps and knickknacks.
  
  Do I have to be home while my carpet is being cleaned?
  It is not necessary that you be home while your carpet is cleaned because our technicians are thoroughly trained professionals you can trust. In order to provide the best possible service, we do recommend that someone is home before we begin cleaning to discuss any specific needs or areas of concern regarding the care of your carpet.
  
  Can I have both my area rug and the carpet that it sits on cleaned at the same time?
  Yes. However, the area rug cannot dry over the wet carpet. The area rug must be taken to another area (such as dry carpet or clean concrete) to dry.
  
  What should I do if the stains that were cleaned reappear?
  Although most stains that are removed from carpet do not reappear, deep stains in carpet backing may wick to the surface after cleaning. If this happens, contact Final Touch as soon as possible. We will be able to help you resolve this problem.
  
  How do you guarantee customer satisfaction?
  

  We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the areas in question. In the end, we’re not satisfied until you are.

Serving the Lower Eastern Shore:

• Ocean City
• Ocean Pines
• Fenwick Island
• Bethany Beach
• Dewey Beach
• Rehoboth Beach
• Surrounding areas

Final Touch
Ocean City, MD 21842

Maryland: 410.422.4050
Delaware: 302.448.6555